Knowing how to respond quickly in a home emergency can minimize damage and keep your family safe. Save this guide for reference and make sure all family members know these basics.
Burst Pipe or Major Water Leak
- Shut off the main water supply Know where your main shutoff valve is located before an emergency.
- Turn off electricity in affected areas Water and electricity are a dangerous combination.
- Call a plumber For burst pipes, you need professional repair.
- Start removing water Use towels, mops, and a wet/dry vacuum to minimize damage.
- Document for insurance Take photos before cleanup for your insurance claim.
Tip: Know the location of your main water shutoff and test it annually to make sure it works.
Gas Leak
Important: Gas leaks are extremely dangerous. If you smell gas (rotten egg odor), act immediately.
- Do NOT use anything electrical No light switches, phones, or appliances - sparks can ignite gas.
- Open doors and windows Ventilate the area as you exit.
- Leave the building immediately Get everyone out, including pets.
- Call 911 and your gas company from outside Use a neighbor's phone if needed.
- Do not re-enter Wait for professionals to declare it safe.
Power Outage
- Check if it's just your home Look for neighbors' lights or check your breaker panel.
- If breaker tripped, reset it once If it trips again, you have an electrical problem - call an electrician.
- Report widespread outages Call your power company or check their outage map.
- Unplug sensitive electronics Prevent damage from power surges when power returns.
- Keep refrigerator and freezer closed Food stays safe for 4 hours (fridge) or 48 hours (full freezer).
Tip: Keep flashlights, batteries, and a battery-powered radio accessible for extended outages.
HVAC Failure in Extreme Weather
Loss of heating or cooling during extreme temperatures can be dangerous, especially for elderly family members or young children.
- Check thermostat batteries and settings first
- Check circuit breakers for HVAC system
- In winter: Use safe space heaters, close off unused rooms, layer clothing
- In summer: Use fans, close blinds, stay hydrated, go to air-conditioned locations if needed
- Call HVAC company for emergency service
- For extended outages in extreme temps, consider a hotel or staying with family
Emergency Contacts to Have Ready
- Local emergency services: 911
- Poison control: 1-800-222-1222
- Gas company emergency line
- Electric company emergency line
- Trusted plumber (24-hour service)
- Trusted electrician (24-hour service)
- HVAC company (24-hour service)
- Insurance company claims line
- Non-emergency police line
Tip: Post emergency numbers on your refrigerator and save them in all family members' phones.
Summary
The best time to prepare for emergencies is before they happen. Locate your utility shutoffs, keep emergency numbers handy, and make sure your family knows what to do. When in doubt, prioritize safety and call professionals.